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CRM Systems

Manage the customer process from lead to order, get a complete view of your sales forecast, generate demand and new business, provide seamless after sales service. The CRM software offers much more than traditional customer relationship management applications.

It includes sales force automation and forecasting, customer service and case management, marketing campaigns and analytics, quote and order entry, and partner management. Teams can share calendars and tasks, share and manage customer and prospect documents. Seamlessly manage enquiries and prospects through to orders, customers and after sales service.

Yes, our Customer Relationship Managment - Sales Force Automation solution is a sales manager's dream come true. It helps your sales team to improve its productivity by several notches and gives the management greater control and visibility into the entire sales process. Built atop the world-class ofbiz and opentaps framework it is capable of providing any customer facing business a unique edge.

CRM-SFA Features :

  • Automate sales process from lead gathering to conversion
  • Manage sales opportunities
  • Create sales visibility with forecasts
  • Share calendar and tasks with the entire team
  • Share and manage documents
  • Browser-based email with integration to email server
  • Customer services and case management
  • Quotes, order entry, and order prioritization
  • Manage marketing campaigns, including outbound emails and call management
  • Tracking code reporting and management
  • Address lookup and correction via USPS
  • Voice Over IP (VOIP) Integration

Not only have we mastered the art of deployment of this solution but we have capabilities to custom-fit the solution as per your sales workflow. This solution is accompanied with superior analytical tools that help you extract valuable MIS and take informed decisions about your sales process. Our capable technical teams have mastered the entire technology stack to deliver the solution that you desire in a cost-effective and timely manner.

Technical Highlights :

  • Built on Java J2EE with a Service Oriented Architecture and Model-View-Controller framework
  • Compatible with all major databases, including MySQL, PostgreSQL, Oracle, and SQL Server
  • Support for XML RPC, SOAP, and SyncML integration protocols
  • Incorporates the Apache Tomcat and Geronimo servers
  • Supports Java 5

Watch this space for a hosted demo soon or drop us a line and we shall intimate you when ready.
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